Refund policy
-
Processing Time:
- All orders, including custom items, require processing time before shipment. Processing time may vary depending on the complexity of the order and our current order volume. We will provide you with an estimated processing time when you place your order.
2. Shipping Methods:
- We offer several shipping options for orders within California and the United States. Shipping methods available may include standard shipping, expedited shipping, and express shipping. You can select your preferred shipping method at checkout.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. Shipping rates will be displayed at checkout before you complete your purchase.
4. Shipping Locations:
- We currently ship orders to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
5. Shipping Timeframes:
- Shipping times vary depending on the selected shipping method and your location. Standard shipping typically takes 5-7 business days, while expedited shipping may arrive sooner. Please note that shipping times are estimates and not guaranteed. We are not responsible for any delays USPS might have and cannot guarantee arrival dates. And we do not refund if your shipment does not arrive on time. We are not responsible for any lost or stolen packages once they are marked as delivered.
6. Tracking Information:
- Once your order has been shipped, we will provide you with tracking information via email. You can use this information to track the status of your shipment and estimated delivery date.
7. Delivery:
- Delivery times may vary depending on the shipping carrier and any unforeseen circumstances such as weather delays or peak holiday seasons. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.
8. Shipping Restrictions:
- Some items may be subject to shipping restrictions due to size, weight, or shipping regulations. If your order is affected by shipping restrictions, we will notify you as soon as possible and provide alternative options if available.
9. Local Pickup:
- For customers located in Sacramento, CA, we offer the option of local pickup. If you prefer to pick up your order in person, please contact us to arrange a pickup time and location.
If you have any questions or concerns about shipping and delivery, please feel free to contact us by email binkybloom@gmail.com. We are here to assist you